Online Training FAQ

Frequently Asked Questions

How long does the online food safety unit take to study?

The online training and assessment modules take between 30 minutes (Basic Food Safety) and 8 hours (NSW FSS) to complete, although most people don’t complete them in one session. The program allows you to do a little or as much as you want. It remembers where you are up to each time you log back in. The workplace practical assessment is due 10 days after the online section is completed. The individual course outlines provide more details on the specific time requirements of each course.


Assessments – What types of assessment will there be in food safety training and where?

Each online section of the training has a set of assessments relating to that module, these are either multiple choice or industry specific case study questions which assess your knowledge.

You will be assessed for your knowledge as you progress through the course and at the completion you will download a workplace assignment which is designed to test your skills.


Assignment – What is the assignment and how is it assessed

This is a practical demonstration of skills in your workplace or simulated environment.

To complete this you will need a third party observer who has a number of years experience in food preparation or who has a food safety qualification at the same level, or above, that being observed.

This person will observe you perform tasks and they will record comments in each of the boxes. They must put comments in every box and Yes/No/NA responses are not acceptable.


Are there additional costs involved?

The enrollment fee is the only cost – there are no hidden charges. If you make a mistake you will be given an opportunity to re-do the assessment,  support is available;

Email support is provided 24/7 –

Phone support is available 9:00 am to 5:00 pm, Monday to Friday on 1300 309 053

There is no additional charge for one-on-one trainer time, re-assessment or re-submission of an assignment.


Registration email is missing, how can I find it?

Confirming your email is essential to ensure security and that you get what you pay for. Many email programs place these kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support and they will confirm the address for you so that you can use your user name and password to login.


How do I save where I am up to?

When you login and do the course the system will remember where you are up to so that if you come back later you can start from that spot.


How do I get my Certificate?

A Nationally Recognised Statement of Attainment is provided as a PDF file which you can print out at the end of the training or login from another computer and print later or save and print. The NSW Food Authority Certificate will be issued and mailed to you upon completion of the course.

Once you complete the course to view the certificate go to the “my courses” page and click on “MyCertificates” on the right hand side


Do I need to install software?

You don’t need to install anything on your computer. You will need a computer with speakers, internet access, a web browser equivelent to Explorer 7 and Flash 7 player or higher.  You also need a free copy of PDF reader to view the certificate and access to a printer.


Suitably qualified person (observer) – Who can be the observer for the practical skills checklist and who will be assessing me?

The online component of the course assesses your knowledge and the workplace assessment assesses your practical skills in the workplace (or simulated) environment.

The 3rd party observer needs to be suitably qualified and/or experienced in food preparation. This can be someone who is already a Food Safety Supervisor or someone who has had a number of years experience in food preparation.

The observer will have to provide evidence of their certificate or their experience.

The observer may be under direct supervision via phone by a qualified assessor from MGA.

The observer needs to include comments about what they observed, sign off the assessment, and return it to MGA with the other parts of the workplace assignment, the MGA assessor may contact the 3rd party observer to validate the observations.


Is my old certificate still valid?

Certificates do not have expiry date, however there is a requirement that qualifications are ‘current’. Certificates must contain a nationally-recognised unit code appropriate to your industry.

Contact your council to check if they will accept the code and the date of your certificate. The NSW Food Authority issued certificate is valid for 5 years.


I am interested in doing a course and need a certificate within a week. How can I do this?

You can register and begin your training online right away. After you have finished the online assessment, you will need to complete an assessment of practical skills, which can be comfortably completed within a few days.

This assignment then needs to be sent and an email will be sent to you giving you permission to print your certificate once you are assessed as competent.


My question has not been answered?

If your questions have not been answered please contact us for support;

Email support is provided 24/7 –

Phone support is available 9:00 am to 5:00 pm, Monday to Friday on 1300 309 053